Reporting Features, continued
Management Reports
Referral Stream™ includes management reporting functions that present data on program successes, response times, clinical services utilized, and other key performance indicators hospital systems need to evaulate program successes and new requirements. The system currently provide 14 key management reports that were designed for individual hospitals as well as corporate-wide hospital networks and are currently used by the New York City Health and Hospitals Corporation for key decision-making and policy enactment.
Access Survey
Survey results gathered at user first log-in that shows how your providers are accessing the Internet (hardware, operating system, browser). This is an optional report used by hospital systems rolling out their own applications.
At-a-Glance Report - View Sample
This report is always run “in arrears” for the proceeding month, or for any prior month the user selects and presents activity for the prior month within the context of the past six months average.
Three metrics appear on this report: (1) Total referrals received during the past month (or month-to-date) with appointments scheduled for that month, and the number of those scheduled that materialized, including the show rate. (2) Payers, by major insurance bucket, referring to appointments scheduled for that month and changes over the past 6 months; and quality assurance measures that record response times to an initial automated faxed communication sent by the referral intake office to the initiating provider within 2 days, the number of medical reports sent that month for the appointments that occurred that month; and the percentage of the medical reports that were sent.
This report can optionally be modified by considering a cut-off date, e.g., if a consultation occurred on the 26th day of a month, it might not be feasible to expect that the report went out that month.
Appointment Summary by Service Groups and Payers - View Sample
The user selects a time period. The major service groups are displayed with appointment metrics.
Insurance reporting reflects the number of appointments kept during the reporting period.
The results are displayed at the practice level.
Referral Response and Reporting Time - View Sample
Management report that measure the referral office communication time
This report shows the number of referrals received during a particular period, the number scheduled for that period and the method of receipt for those referrals scheduled during that time period.
The report breaks down how many initial responses were sent to providers for referrals that were received during the time period and includes the average.
The report also shows how many of the scheduled appointments had consultation reports sent to the referring provider within targeted timeframes, with totals of those reported and those pending reports.
Provider and Referral Volumes by Physician Category
Management report for the business development or community outreach department
This report shows the number of providers by their credentialing or other relationship category, as established by the hospital system.
The report also shows the number of referrals fulfilled and processed during that period of time with respect to the provider’s relationship category.
The metrics enable management to determine the success of their provider outreach by the relationship categories established.
Top No-Show Providers
Management report for determining provider no-show rates.
Only those providers whose no-show rate is over a pre-set percentage of their patients are included.
Customization is possible under the current release to set the variable with respect to the entire provider pool or individually.
Management can use this report to identify no-show providers and then perform root-cause analysis and take appropriate action.
Graph details are provided as pop-ups on an individual provider level.
Payer Mix
This report shows the number of appointments fulfilled during a particular time period and their main insurance bucket, as well as the main credentialing or relationship category of the initiating provider.
The second table shows a more granular view of referrals by insurance bucket with respect to the specific credentialing or relationship type of the initiating provider.
Payers - Charts
Referral Summary Report - View Sample (Figure 4) and Figure 5 .
Management report for monitoring referrals in the pipeline, scheduled, or fulfilled.
Tracks status of referrals by workflow status.
Breaks down by insurance.
Breaks down by clinical service area.
Data and graphical view.
Referral Clinical Services Summary Report
Management report for monitoring referrals in the pipeline, scheduled, or fulfilled.
Provides a breakdown of referral by workflow status.
Breaks down by practice and provider.
Breaks down by insurance.
Community Provider Referral Permissions
Administrative report showing system permissions
Providers by practice with codes indicating the ability to create an on-line referral (R) or the ability to create and receive online referrals from the facility or another provider (B)
Internal Users
Practice ID Changes
Administrative report showing changes to practice names or federal ID numbers
This is used for practices that have achieved a system-ready status. This report shows the old and new data for administrative purposes.
Shows practices with their system privileges (ability to create an on-line referral or create and receive online referrals from the facility or another provider (B)
Need other reports? AnnectoMed will work with you to design new reports and queries specific to your business needs.
View Sample Management Reports - Next Page >>
<< Back to Provider Relations Reports
<< Back to Referral Office Functional Queries