Executive View
Referral Stream™ System Attributes
Annecto Med’s Referral Stream™ is a powerful business process management software solution that facilitates the ambulatory patient consultative services referral lifecycle in a secure Internet environment. Referral Stream™ enables community providers to communicate seamlessly with hospital centers and automates each step of the ambulatory referral lifecycle workflow from request through fulfillment. Hospital administrators, management, and referring providers can easily follow patient navigation through the hospital system.
Referral Stream™ streamlines the referral intake, review, and delivery processes, and transmits consultation notes and supporting documents to providers quickly and securely. From provider’s office to clinical encounter, to success measures and key revenue identifiers.
Referral Stream™ enforces optimal business process rules. Originally built to manage the workflow of the 11 acute care hospital facilities of the New York City Health and Hospitals Corporation, Referral Stream™ enables the seamless transmission of referrals from a myriad of referral sources, including solo and group practice physicians, dentists, and nurse practitioners; clinics; long-term care centers; and primary care outstations, directly to your hospital system's specialty consultantive services or clinical medicine departments. Referral Stream™ also empowers your adminsitration to track its recruitment efforts as new providers are invited into your provider portfolio.
REFERRAL STREAM™ AT-A-GLANCE - VALUE PROPOSITION
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| Web Technology: |
Connect community providers to your referral office through the Internet.
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| Workflow Automation: |
Referral Office work queues. Referral ownership, record scheduling, issue alerts follow-ups, and general notices and coversheets to patients and referring providers.
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| Clinical Fulfillment: |
Attach consultation notes, discharge summaries, and labs/radiology reports or film images for referring provider review.
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| Clinical Integration: |
Distribute referral specifics to clinical areas for review and approval.
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| Capacity Increase: |
Quantitative reduction in referral processing time means greater capacity without increasing FTEs.
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| Provider Relations: |
Monitor the staff recruiting efforts to continually grow your provider pool.
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| Risk Reduction: |
Patient tracking, communication verifications, audit trail, and substantial reduction in medical and other transcription errors.
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| Improvements in Care: |
Monitor the staff recruiting efforts to continually grow your provider pool.
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| Efficiency: |
New operational efficiencies for handling large referral volumes.
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| New Opportunities: |
Capture referrals that otherwise would have been lost to competitors or "lost in the system."
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| Patient Satisfaction: |
Improve patient navigation through the clinical journey.
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| Customer Service: |
Efficient re-direction of a referral as necessary.
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REFERRAL STREAM™ REPORTING SUMMARY
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| Operational Reports: |
Referral Office work queues. Referral ownership, record scheduling, issue alerts, follow-ups and general notices to patients and providers. Attach consultation notes, discharge summaries, and labs/radiology reports or film images for referring provider review.
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| Recruitment Reports: |
Monitors the status of outreach activities and enables the measuremt of the effectiveness of your hospital network's community outreach program. Generate letters inviting providers to learn about your community relationship program or confirming enrolment in the program. Track community outreach activities down to the recruiter level.
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| Management Reports: |
View referrals received, appointments materialized, no-show ratios by provider, insurance utilization, and service and procedure utiliziations. Identify bottlenecks and new service area requirements. Monitor growth and program successes.
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For additional details on reports, visit the Reporting Features section of this website.
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